Privacy Policy

Last Updated: September 24, 2026

1. Introduction

Welcome to Capellagrovevilla ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website capellagrovevilla.com and use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our site.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services:

2.1 Personal Information

• Name, email address, and contact information
• Postal address and billing information
• Telephone number
• Payment and transaction information
• Account credentials and preferences
• Reservation and booking details
• Government-issued identification when required by law
• Date of birth and age verification information

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of visits
• Cookies and similar tracking technologies
• Location data (with your consent)
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your reservations and bookings
• To provide, maintain, and improve our services
• To process payments and transactions
• To communicate with you about your bookings and our services
• To send promotional materials and offers (with your consent)
• To respond to your inquiries and provide customer support
• To comply with legal obligations and verify age requirements
• To prevent fraud and enhance security
• To analyze usage patterns and improve user experience
• To personalize your experience on our website
• To conduct research and development

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Performance of a contract with you
• Your consent to the processing
• Compliance with legal obligations
• Our legitimate interests that do not override your rights
• Protection of your vital interests or those of another person

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, property, or safety, and that of our users or the public
• With Your Consent: When you have given us explicit consent to share your information
• Business Partners: With trusted business partners to provide you with relevant products and services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Third-Party Services

Our website may contain links to third-party websites and services that are not operated by us. We use the following third-party services:

• Google Analytics for website analytics
• Facebook Pixel for advertising and analytics
• Payment processors for transaction processing
• Email service providers for communications

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of every site you visit.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection
• Secure data storage facilities
• Regular backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business interests

When we no longer need your information, we will securely delete or anonymize it.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service
• Right to Object: Object to our processing of your information
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Our casino and gaming services are strictly for adults aged 21 and over (or the legal gambling age in your jurisdiction).

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside Switzerland and choose to provide information to us, please note that we transfer the data, including personal information, to Switzerland and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information of California residents. For more information or to exercise your rights, please contact us.

14. Nevada Privacy Rights

Nevada residents have the right to opt-out of the sale of certain personal information. We do not sell your personal information as defined under Nevada law. If you have questions, please contact us.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

16. Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. We currently do not respond to DNT signals due to the lack of industry-wide standards.

17. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt-out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the information below
• Updating your account preferences

Please note that even if you opt-out of marketing communications, we may still send you non-promotional emails related to your account and services.

18. Contact Us

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